Privacy Policy

Last Updated: 22-01-2026

Welcome to Supixa. We value the trust you place in us when you visit our website or purchase our products. This Privacy Policy outlines how Supixa (“we,” “us,” or “our”) collects, uses, protects, and shares your personal information.

By accessing or using the Supixa website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide you with a seamless shopping experience, whether you are buying a single pack for your home or bulk supplies for your business.

A. Personal Information You Provide:

• Contact Details: Name, email address, phone number, and shipping/billing address.

• Account Credentials: Username and password if you create an account.

• Order Information: Details of the products you buy (Retail or Wholesale).

• Business Details (For Wholesale/B2B): GST number, company name, and business address.

B. Payment Information:

• We do not store your credit/debit card numbers or net banking passwords. All financial transactions are processed through secure, third-party payment gateways (e.g., Razorpay, PhonePe, Stripe) that comply with global security standards.

C. Automated Information:

• When you visit our site, we may automatically collect data such as your IP address, browser type, device information, and browsing behavior (e.g., which products you viewed).

2. How We Use Your Information

We use your data strictly for the following purposes:

• Order Fulfillment: To process payments, deliver your order, and communicate with you regarding shipment status.

• Customer Support: To respond to your queries, returns, or wholesale sourcing requests.

• Personalization: To recommend products (like new Makhana flavors) based on your past purchases.

• Marketing (Optional): To send you promotional offers, newsletters, or updates about new arrivals. You can opt out of this at any time.

• Security: To detect and prevent fraud or unauthorized transactions.

3. Data Protection & Security

We take the security of your data seriously.

• We implement industry-standard security measures (SSL encryption) to protect your personal information during transmission.

• Access to your personal data is restricted to authorized personnel only who need it to fulfill your order.

4. Sharing of Information

We value your privacy and do not sell your personal information to third parties. We only share data with trusted partners essential to our operations:

• Logistics Partners: To deliver your package (e.g., Delhivery, BlueDart).

• Payment Processors: To securely handle your payment.

• Legal Requirements: If required by law or legal process to protect our rights or the safety of our users.

5. Cookies Policy

Our website uses “cookies” (small text files) to enhance your browsing experience. Cookies help us:

• Keep items in your cart while you browse.

• Remember your login details for your next visit.

• Analyze website traffic to improve our services.

You can choose to disable cookies through your browser settings, but this may affect some features of the website.

6. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.

• Correction: Update or correct your personal information via your “My Account” section.

• Deletion: Request the deletion of your account and personal data, subject to legal retention obligations (e.g., for tax/GST purposes).

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please contact us:

• Email: contact.supixa@gmail.com

• Phone: +91 6207219627

• Address: 613, near Shiv Shakti Park, Faridabad, 121003, Haryana, India